A:
The cashback is not offered on the spot, see details in the "How long does it take to get the money back on the card (cashback)" section above.
If you've waited 30 days and still haven't received the cashback, check if you've complied with all the conditions of the campaign:
• if you registered your card in the campaign before making purchases with that card
• if you used the correct card (the one registered in the campaign) or if you made the payment on a Tuesday.
• if you have made the payment on the correct theme of the campaign that is in progress. For example, between July 1st - September 30th, 2025, only payments on Tuesdays in physical locations outside Romania made with made with your phone at the POS, where the eligible Mastercard card is saved in the digital wallet, can receive cashback can receive cashback.
• if you have exceeded the threshold of 50 lei for the ongoing campaign or the threshold of 200 lei for the entire Tuesday Mastercard program that runs in 2025.
• if you have followed the rules of the campaign
In addition, there may be situations where the merchant is not registered in the field of activity of the ongoing campaign, so cashback cannot be offered.
If you have done the checks above and know that you should receive cashback, but it did not happen, you can write to us at contact.romania@priceless.com giving as many details as possible about your case, so that we can analyze what happened.