Music & Entertainment Presale & Preferred Tickets FAQs

What is the Mastercard Music and Entertainment presale benefit?
The Mastercard Music and Entertainment presale benefit is a presale program offering eligible consumer credit cardholders’ early access to tickets at select venues and festivals. Cardholders can purchase premium seats and VIP experiences before tickets become available to the public. Typically, the presale period is a minimum of 24 hours prior to tickets being available in the general public sale.

How do I know if my Mastercard is eligible to purchase presale tickets?
All Mastercard consumer credit cardholders are eligible to purchase venue and festival presale tickets. Mastercard credit cardholders receive presale access to tickets and Mastercard World Elite credit cardholders have access to preferred ticketing at select venues and festivals available through priceless.com.

What is the Mastercard Music and Entertainment Preferred Tickets benefit?
Mastercard Music and Entertainment Preferred Tickets benefits gives World Elite consumer credit cardholders access to a restricted number of tickets reserved from general public sale for specific venues and festivals.

How do I know if I am eligible for the Mastercard Music and Entertainment preferred tickets benefit?
Mastercard World Elite consumer credit cardholders are eligible for the Mastercard Music and Entertainment preferred tickets benefit. To check if your card qualifies, look for the 'World Elite' logo on your card or contact your issuing bank for eligibility details.

Where will Mastercard presale tickets be available for purchase?
Presale opportunities will be listed on www.priceless.com/music. Select the venue or festival that you are interested in, and you will be directed to a listing of event details. Once you select the venue or festival, you will be directed to the applicable ticketing platform to checkout and process your payment using your eligible Mastercard consumer credit card.

Is there a difference in ticket prices during presale compared to general sale?
There is no difference in ticket pricing for presale and general sale.

Do international cardholders get access to the US benefit?
If you have a valid Mastercard consumer credit card, you will have access to the presale benefit and those with a World Elite consumer credit card will have access to the preferred ticket benefit.

Is there a limited number of Mastercard Music and Entertainment presale tickets available to cardholders?
Yes, ticket purchasing limits vary for each venue and festival. See the event page for additional information.

Do I need a passcode at checkout to purchase presale or preferred tickets?
No passcode will be required to purchase presale tickets. In some cases, on the ticketing merchants’ site, you may be prompted to enter either your six-digit or eight-digit Mastercard BIN (Bank Identification Number).

Is there a calendar for upcoming events?
Yes, for a list of upcoming events at our venues visit www.priceless.com/music to learn more.

Where is the presale benefit available?
The presale program will be available across 11 venues and 3 festivals across major cities in the US. Refer to the table below for a list of specific venues.

Can I make changes to my presale ticket order?
No, all presale ticket sales are final, and no changes can be made after purchase.

What happens if I cannot make it to a paid event and I want a refund?
Tickets are non-refundable. At checkout, you can purchase ticket insurance for your upcoming event. For additional questions about ticket insurance, please contact the ticketing provider’s customer support team.

What happens if the event is postponed, rescheduled, or cancelled?
If an event is postponed, rescheduled, or cancelled, please refer to ticketing provider’s terms and conditions for more details.

I am experiencing an issue viewing presale events on priceless.com, what can I do?
If you are experiencing a technical issue on priceless.com visit priceless | Contact us and our customer service team will be happy to assist you.

I am unable to complete my transaction on the ticket provider’s website, what do I do?
Please contact the ticketing provider's customer support team for any checkout or technical issues.

• For events at our venues, visit the Ticketmaster help page or the TicketWeb help page for support by phone or email.
• For events at our festivals, visit the Front Gate help page for support by email.
• For any credit card-related inquiries or declined transactions, please contact Mastercard’s customer support at 1-800-627-8372 or dial the number on the back of your card to reach your issuing bank.